{"id":5,"date":"2017-01-19T13:33:55","date_gmt":"2017-01-19T21:33:55","guid":{"rendered":"https:\/\/umpquabroadband.com\/?page_id=5"},"modified":"2018-06-06T09:13:59","modified_gmt":"2018-06-06T16:13:59","slug":"welcome-dc-wireless-customers","status":"publish","type":"page","link":"https:\/\/umpquabroadband.com\/welcome-dc-wireless-customers\/","title":{"rendered":"Welcome DC Wireless Customers"},"content":{"rendered":"<p><a name=\"anchor\"><\/a><a href=\"https:\/\/umpquabroadband.com\/wp-content\/uploads\/2016\/09\/Screen-Shot-2016-09-16-at-9.39.26-AM.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/umpquabroadband.com\/wp-content\/uploads\/2016\/09\/Screen-Shot-2016-09-16-at-9.39.26-AM-300x151.png\" alt=\"screen-shot-2016-09-16-at-9-39-26-am\" width=\"300\" height=\"151\" \/><\/a><\/p>\n<p>Effective September 15, 2016<\/p>\n<p>DC Wireless ISP, Inc. is now under new ownership and will be known as <strong>Umpqua Broadband\u2122\u00a0<\/strong>in Douglas County and as <strong>Rogue Broadband\u2122<\/strong> in Jackson County.<\/p>\n<p>Thank you for your patience as we transition to new systems and processes over the next couple of months in order to better serve you.<\/p>\n<p>Please fill out this customer information form.<\/p>\n<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-3-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-3\" aria-describedby=\"nf-form-errors-3\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='3';form.settings={\"objectType\":\"Form Setting\",\"editActive\":false,\"date_updated\":\"2016-09-23 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left\",\"show_help\":0,\"show_desc\":0,\"desc_pos\":\"none\",\"processing_label\":\"Processing\",\"key\":\"submit_25\",\"container_class\":\"\",\"element_class\":\"\",\"id\":25,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"\",\"label_pos\":\"above\",\"parentType\":\"textbox\",\"element_templates\":[\"submit\",\"button\",\"input\"],\"old_classname\":\"\",\"wrap_template\":\"wrap-no-label\"}];nfForms.push(form);<\/script>\n        \n<p>If you are a Douglas County customer feel free to come by the office or call for any support you need.<\/p>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td><a title=\"Google Maps Street Address\" href=\"https:\/\/goo.gl\/maps\/1h3wuUTBWTs\" target=\"_blank\">1604 NE Vine St. #2 Roseburg, OR 97470<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><a href=\"tel:+15416723793\">+1 (541) 672-3793<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><a href=\"mailto:customer.support@dcwisp.net\">customer.support@dcwisp.net<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>If you are a Jackson County customer feel free to come by our Billing and Support office.<\/p>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td>Rogue Broadband\u2122 \/ Ashland Home Net\u2122<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>485 E Main St, Ashland, OR 97520<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td>(541) 488-9207<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>September 15, 2016<\/p>\n<p>Greetings,<\/p>\n<p>Welcome to your new Wireless Service Company. <\/p>\n<p>We are excited serve you.<\/p>\n<p>Over the next couple of weeks we will be hard at work to deliver amazing service to you.<\/p>\n<p>Who are we?<\/p>\n<p>We own a small set of companies based out of Southern Oregon that provide a number of Internet Services for thousands of customers in Jackson County. <\/p>\n<p>We are a husband and wife team with 2 companies and over 15 full time employees between the two and have been in business for over 25 years and we service thousands of happy customers every month.<\/p>\n<p>Rogue Broadband\u2122 is our Wireless Internet Service for Rural Customers that covers Jackson County and is supported by Ashland Home Net\u2122, our Cable TV, High Speed Internet and Phone Service company.<\/p>\n<p>We have many exciting changes planned over the next 6 months.<\/p>\n<ol>\n<li>We will invest, immediately, in the system to make it more stable, resilient and reliable. <\/li>\n<li>We will upgrade Customer Service by providing 24 x 7 phone support and online bill pay.<\/li>\n<li>We will enhance the system to make it faster. <\/li>\n<li>We will grow to provide service to areas in Douglas County that are underserved.<\/li>\n<\/ol>\n<p>We will also change the name of the service to <b>Umpqua Broadband\u2122 <\/b>in Douglas County and<b> RogueBroadband\u2122 <\/b>in Jackson County.<\/p>\n<p>In order to better serve you, we will also ask you for your email address and if you want, your cell phone number, so that we can send you alerts about service updates as they happen.<\/p>\n<p>We have a lot of work to do and we know we won\u2019t be successful without your patience, commitment to doing business with a local business and patronage. <\/p>\n<p>We look forward to getting to know you and taking care of you.<\/p>\n<p>Sincerely,<\/p>\n<p>&nbsp;<\/p>\n<p>Jim Teece and Dena Matthews<\/p>\n<p>umpquabroadband.com<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/umpquabroadband.com\/wp-content\/uploads\/2016\/09\/Screen-Shot-2016-09-23-at-2.27.30-PM.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/umpquabroadband.com\/wp-content\/uploads\/2016\/09\/Screen-Shot-2016-09-23-at-2.27.30-PM-291x300.png\" alt=\"screen-shot-2016-09-23-at-2-27-30-pm\" width=\"493\" height=\"508\" \/><\/a><\/p>\n<h5>\u00a9 2018 Umpqua Broadband\u2122\u00a0| Site Handcrafted in Ashland, Oregon by <a href=\"https:\/\/projecta.com\/\">Project A<\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>Effective September 15, 2016 DC Wireless ISP, Inc. is now under 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